If, for any reason any of our products do not reach you in good conditions, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer.
Your purchases are covered by our money-back guarantee of satisfaction. Please inform us of any problems within 7 working days of receipt of an order – this period commences the day after the date the products are received. Please e-mail us for a resolution to your problem. We will endeavor to reply within 5 days.
We can accept cancellations provided the order has not been dispatched. If the order is cancelled we will issue a refund within 30 days. Cancellations must be in writing to [email protected]. All cancellations will be confirmed by Sprinkles & Co for your peace of mind.
We will dispatch all orders to the delivery address provided by the purchaser. We will not be held responsible in any way if an incorrect postcode or delivery address is given by the purchaser. We will not refund postage or pay compensation for any goods as a result of an incorrect address.